Refund policy
Return & Refund Policy
We offer a 30-day return policy from the date of delivery.
Returns (Non-Defective Items)
To be eligible for a return, items must:
- Be unworn and unused
- Be in original condition
- Include original packaging
If you wish to return an item within 30 days for reasons such as change of mind or preference:
- Return shipping costs are the responsibility of the customer
- Original shipping fees (if any) are non-refundable
Damaged, Defective, or Lost Items
If your order arrives damaged, defective, or is lost in transit, please contact us within 2 days of delivery.
We will review each case and provide an appropriate solution, which may include:
- Replacement
- Partial refund
- Full refund
In these cases, we will cover any applicable costs.
Return Process
To initiate a return, please contact us at:
support@orevisilver.com
Once your return is approved, we will provide return instructions.
Refunds
Once your return is received and inspected, we will process your refund within 48 business hours to your original payment method.
Additional Notes
For hygiene reasons, certain items such as earrings may not be eligible for return unless they are defective.
Contact Information:
Email: support@orevisilver.com
Phone: +1 (910) 460-8277
Address: 2031 Production Drive, Apex North Carolina 27539, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM