FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 1 business day. Once shipped, delivery typically takes 3–5 business days within the United States.
Do you offer free shipping?
Yes, we offer free shipping on all U.S. orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in original condition.
Do I have to pay for return shipping?
For non-defective items, return shipping costs are the responsibility of the customer.
What if my item arrives damaged or defective?
Please contact us within 2 days of delivery. We will review your case and provide a replacement or refund as appropriate.
How long does it take to receive a refund?
Once your return is received and inspected, we will process your refund within 2 business days.
Product & Materials
Is your jewelry real 925 sterling silver?
Yes, all our silver pieces are made from 925 sterling silver, ensuring quality, durability, and a premium finish.
Will the jewelry tarnish or fade?
925 silver may naturally oxidize over time, but with proper care, your jewelry will maintain its shine. We recommend keeping it dry and storing it properly when not in use.
What stones are used in your jewelry?
Our pieces feature premium moissanite or high-quality cubic zirconia stones, as clearly specified on each product listing.
Can I wear it every day?
Yes, our jewelry is designed for everyday wear, but avoiding water, chemicals, and harsh conditions will help extend its lifespan.
About Moissanite
What is moissanite?
Moissanite is a lab-created gemstone that rivals the brilliance of diamonds. It is composed of silicon carbide and is known for its exceptional fire, hardness (9.25 on the Mohs scale), and durability.
How does moissanite compare to diamond?
Moissanite has a higher refractive index than diamond, meaning it sparkles more. It is also significantly more affordable, making it an excellent choice for those who want luxury without the markup.
Is moissanite lab-created?
Yes, all moissanite used in our jewelry is lab-created and certified. Natural moissanite is extremely rare, so lab-grown moissanite is the industry standard — and it is chemically and visually identical.
Does moissanite look like a real diamond?
Moissanite is visually very similar to a diamond and is often indistinguishable to the naked eye. It offers comparable brilliance and clarity at a fraction of the cost.
Orders & Support
Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes.
How do I contact customer support?
You can reach us by email at support@orevisilver.com or by phone at (910) 460-8277. Our team is available Monday–Friday, 9:00 AM–5:00 PM.